Job Description
Job Title:
Customer Support Associate
About Superset
Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
Role Overview
The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities
Respond to customer queries via email and phone.
Understand client requirements and provide appropriate solutions using the platform.
Follow up with customers to ensure timely issue resolution.
Maintain accurate records of customer interactions and reported issues.
Contribute to internal documentation, including FAQs and knowledge base articles.
Required...
Customer Support Associate
About Superset
Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
Role Overview
The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities
Respond to customer queries via email and phone.
Understand client requirements and provide appropriate solutions using the platform.
Follow up with customers to ensure timely issue resolution.
Maintain accurate records of customer interactions and reported issues.
Contribute to internal documentation, including FAQs and knowledge base articles.
Required...