Customer Support Associate

Location: New Town, Kolkata

Shift: US Shift (8:00 pm - 5:00 am)

Employment Type: Full-time

About the Role

We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues effectively while maintaining a high level of customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Identify customer needs and provide appropriate solutions or escalate when required
• Follow company processes, policies, and service standards
• Collabor...