Customer Support Associate

Aerotek

📍 edmonton, division no. 11, Canada

Full-time Other-General

Job Description

Summary

Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

  • Ensuring front office customer service (telephone and reception desk).
  • Completing internal payroll.
  • Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
  • Time and Audit Billing report audit.
  • Managing the distribution and explanation of expected and actual commission numbers.
  • Resolution of all spread and commission related issues.
  • Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
  • Managing the Unemployment Process including claims and hearings.
  • Managing the Worker's Compensation Program including education, filing claims and alternate ligh...
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