Customer Support Associate

Position Summary

Handle live contacts of customers and provide appropriate solution to their querie

Prior Experience in Ecommerce preferred

Prior Experience in Ecommerce preferred

Roles and Responsibilities

• iesHandle phone calls with customer queries and provide resolution to end us
• ersProvide inputs on process changes and best practic
• es.Stay updated with new updates, process changes and updat
• es.Maintain Exemplary Attendance and Punctual
• ityAny Ad-hoc responsibilities as designated by the supervi

Key Deliverables (KRA Measures)

• ure)Provide exemplary customer satisfac
• tionMeet quality standards on all handled cont
• actsComplete 9 hours of staffed time on all rostered
• daysHandle contacts while maintaining KPI targets as per agreed li

Applicant’s Specifications & Qualifications

• killsExcellen...