Job Description
About GRIPIT
At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
Key Responsibilities
- Handle customer queries via phone, email, chat, or other communication channels
- Provide prompt, accurate, and professional resolutions to customer concerns
- Update and maintain customer records, interactions, and case details in the CRM system
- Track customer requests and ensure timely follow-ups until resolution
- Coordinate with internal teams to re...