Customer Support Analyst - 12 Month Contract

Flare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we're a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.

The Opportunity
As a Customer Support Analyst you’ll: 
 
-  Provide first line support across Flare products and apps, supporting employee and employers via Zendesk, email and phone.
-  Triage, troubleshoot, and resolve issues ranging in complexity; document clear reproduction steps; and escalate where needed to Product and Engineering. 
-  Support customers through promotions eligibility, run order investigations and fraud triage in collaboration with internal teams and external vendors. 
-  Maintain and improve Help Centre content, automations, and internal runbooks so customers can self serve more and wait less.