Customer Support AgentPermanent, SouthamptonAbout Our Client
Our client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.
Job Description
Respond promptly to customer inquiries via phone, email, or live chat.Provide accurate information about financial products and services.Resolve customer issues efficiently, ensuring a positive experience.Escalate complex queries to appropriate departments when necessary.Maintain up-to-date knowledge of company policies and procedures.Document customer interactions accurately in the system.Identify opportunities to improve customer service processes.Collaborate with team members to meet departmental goals.The Successful Applicant
A successful Customer Support Agent should have:
Excellent communicat...