Job Description
About the job
Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
What you'll do
Role Title
Role: Customer Support Agent
Location: 5 days a week - London, White City
Responsibilities
- Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
- Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
- Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
- Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve.
- Be a...