Customer Support Agent

Position Summary

Make a real difference every single day. If you're looking for a role where no two days are the same, where the conversations truly matter, and where you can help people through some of the most difficult moments of their lives — this could be the perfect fit. Our dialler‑based contact centre is fast‑paced, supportive, and driven by one shared mission: to help customers experiencing complex personal and financial circumstances find the right path forward.

What Your Day Looks Like

• Supporting customers facing difficult or sensitive situations
• Dealing with different call types (e.g., self‑harm, financial hardship, terminal illness)
• Having honest, empathetic conversations to understand their circumstances
• Encouraging open disclosure so you can offer the right help
• Managing customer and third‑party communications across phone, email, letter and live chat
• Using multiple internal systems and tool...