Customer Support Administrator II
Resideo
📍 ciudad juárez, chihuahua, Mexico
Job Description
Role Overview
The Customer Support Administrator provides day-to-day technical assistance to internal employees, primarily focusing on routine IT support and basic system troubleshooting. This role executes standard tasks independently within established guidelines and procedures, ensuring operational continuity by following defined processes to deliver efficient and effective IT support.
What You Will Do
Perform routine end-to-end IT support for internal employees, set up and configure standard PC/Mac computer systems, coordinate the setup and decommissioning of IT assets, guide employees through the installation of approved applications, execute troubleshooting steps, log and track all support requests, and maintain and manage inventory of IT equipment and supplies.
Why It Might Be a Fit
We value experience providing IT support in a corporate environment, ability to assist with basic audio/visual or conference room equipment support task...