Customer Success Technical Specialist - Recall

Customer Success Technical Specialist

Advancing Essential Intelligence.

Grade Level (for internal use): 09

S&P Global Mobility is dedicated to supporting Original Equipment Manufacturers (OEMs) in identifying the current owners of vehicles subject to National Highway Traffic Safety Administration (NHTSA) - mandated recalls. As a Customer Success Technical Specialist, you will be instrumental in ensuring the success of our North America-based OEM customers. This role acts as a vital liaison among sales, product development, production teams, and our clients within our Recall business. Your efforts will ensure timely recall notices are sent to vehicle owners, promoting safety and compliance with government regulations.

Key Responsibilities

• Lead and manage Recall initiatives as a project manager.
• Collaborate effectively with the OEM Sales team, Product, Customer Success, and Production teams to drive project success.
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