Customer Success Team Lead
R
Robert Half Finance & Accounting
📍 New York, NY, United States
Job Description
Description
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment.
Responsibilities:
• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.
• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.
• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.
• Evaluate customer interactions and written records to promote ac...
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment.
Responsibilities:
• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.
• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.
• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.
• Evaluate customer interactions and written records to promote ac...