Customer Success & Support Executive

Company Description:

IndustryPrime is a SaaS platform built for manufacturing companies to manage their procurement and inventory in one place.

We help factories move away from Excel, Registers, and WhatsApp-based workflows to a simple, transparent, and automated system that improves control, reduces costs, and saves time.

Today, 70+ companies across India trust IndustryPrime to run their plant operations smoothly.

Why This Role Exists:

Most of our clients use only a small part of what IndustryPrime can do, and many don't use it the right way.

Explaining things over a phone call rarely leads to real change.

The biggest impact comes from visiting clients in person: understanding how they work, showing them what they're missing, and helping them use IndustryPrime more effectively.

The goal of this role is simple: make sure every client gets the maximum value from IndustryPrime.

You'll work close...