Customer Success Support Associate

Kickstart your career in Customer Success with a leading fintech brand.

Role Overview

This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping our financial services clients succeed with our suite of software products. You’ll develop a strong understanding of our products and the financial services landscape, becoming a trusted first point of contact for our clients.

You’ll also have the opportunity to get involved in testing new product releases, sharing feedback to improve the customer experience, and contributing to how we continuously enhance our support offering. Your work will directly impact customer satisfaction and retention.

This is a fantastic entry point into Customer Success at Defaqto. If you’re curious about software, enjoy helping others, and want to build a career in a growing fintech business, this role offers clear progression and the chance to d...

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