Job Description
Flipp's Customer Success team focuses on maximizing the value that customers derive from products or services, ensuring satisfaction, retention, and advocacy. As a Customer Success Specialist in the Client Solutions group, you will work in a client-facing role, advising our partners on how to shape their digital content strategies by leveraging Flipp and Shopfully products. You will act as a trusted advisor to all internal and external stakeholders to ensure partner business objectives are met while contributing to our company goals. You will handle customer relationships through proactive engagement – monitoring account metrics and driving customer goals with a broad product suite. Working with other internal teams while keeping an eye out for business development opportunities, you will drive retention, revenue growth, and reduce churn through data driven insights. Contribute to development of retention strategies, support Customer Success Managers on deliverabl...