Customer Success Manager - Tech / SaaS
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📍 Barangaroo, New South Wales, Australia
Job Description
Key Responsibilities
Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.
Identify churn risks and implement proactive measures to address them, ensuring high levels of ret...