Job Description
Why this role exists
JustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across EMEA. You will drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable business value through the JustCall platform and its AI capabilities .
What you'll do
Own a book of business and manage the customer lifecycle from onboarding through renewal.
Build trusted relationships with business and executive stakeholders.
Drive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization.
Help customers identify AI use cases that improve productivity, automation, and customer experience.
Monitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes.
Partner with Sales, Support, Product, and Engineering to resolve challenges and advocate for customer needs.
Identify ex...
JustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across EMEA. You will drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable business value through the JustCall platform and its AI capabilities .
What you'll do
Own a book of business and manage the customer lifecycle from onboarding through renewal.
Build trusted relationships with business and executive stakeholders.
Drive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization.
Help customers identify AI use cases that improve productivity, automation, and customer experience.
Monitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes.
Partner with Sales, Support, Product, and Engineering to resolve challenges and advocate for customer needs.
Identify ex...