Customer Success Manager

lemlist

📍 Remote, Remote, Colombia

Full-time Gestión de proyectos y procesos

Job Description

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About Us

lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.

Bootstrapped since day one, we’ve grown from 0 to $40M ARR in 6 years, without raising a single dollar. Today, we’re a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.

Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR). Your goal is to drive customer success, maximize product adoption, and ensure long‑term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

Responsibilities

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