Customer Success Manager - Patient Access Programs

Position Summary

Flora Health is seeking a Customer Success Manager (CSM) – Patient Access Programs to serve as the primary operational owner for pharmaceutical manufacturer programs supporting patient access, affordability, and therapy initiation.

Job Type

Full-time

Key Responsibilities

Client Success & Program Management

• Serve as the primary day‑to‑day contact for assigned pharmaceutical manufacturer accounts and patient access programs.
• Lead program onboarding, implementation, launch, and ongoing management activities.
• Develop and maintain program plans, timelines, deliverables, and stakeholder communications.
• Facilitate regular client meetings, status reviews, and business reviews.
• Monitor program performance and proactively identify opportunities for optimization and growth.
• Ensure client objectives, contractual commitments, and operational requirements are consist...