Customer Success Manager

Key deliverables:

 Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio

 Supporting them in leveraging portal to derive tangible process & purchase savings

 Cross sell products offered by company, primarily increasing Hotel penetration

 On-board sister/ subsidiary companies of Parent companies for availing travel services

 Track account performance on daily/ regular basis

 Conducting Quarterly/ half yearly / annual Business reviews

 Monitor profitability of managed accounts & overall portfolio

 To be points person for partners in streamlining and providing solutions in case of issues

 Build strong web of influence within managed corporates

 Ring-fence partnership from competition

 Track & report competition activities to Sales & Business Development Team

 Develop collaborative relationships across teams within and outside market

 Support GM ...