Customer Success Manager

NOV Inc

📍 Kochi, Kerala, India

Full time Business Operations Specialists

Job Description

The Customer Success Manager serves as a trusted advisor to customers and a key liaison across NOV teams, delivering end-to-end data solutions that connect wellsite operations to office environments. This role acts as the primary point of contact for customer deployments, ensuring successful implementation, data integrity, and ongoing operational support. As the lead data analyst for NOV Max Completions, the CSM is responsible for enabling a consistent and holistic digital view of onsite completion operations through effective data curation and system integration.

Responsibilities:

  • Serve as the single point of contact for customer solution planning, delivery, and support.
  • Lead deployment of NOV Max Completions solutions, including hands-on configuration and system setup.
  • Travel to field locations to support installations and operational rollouts.
  • Translate customer needs into actionable feedback for sales, development, and support team...
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