Join our Customer Success Team and play a key role in delivering exceptional service to our clients. You'll manage customer interactions, coordinate cross-functional support, and ensure smooth onboarding and issue resolution. If you're organized, customer-focused, and thrive in a dynamic, matrix environment - this is your opportunity to make an impact.
Handle daily customer communication and support for accounts without a dedicated Project Manager Ensure prompt and professional responses to all customer inquiries Coordinate with internal teams (Operations, Quality, to resolve customer queries Notify customers of any deviations or Out of Specification (OOS) results Maintain a central repository of key customer information Organize and lead customer meetings, technical visits, and presentations Support customer audits, representing PMO for assigned accounts Ensure smooth onboarding with complete and accurate o...