Job Description
About the Role:
We're looking for someone who has worked in retail operations — store ops, field ops, ops excellence, or category/ops management at a retail chain or QSR brand — and is now looking to move into a Customer Success career. You understand what it's like to run stores, manage checklists, chase compliance, and deal with frontline execution gaps. That lived experience is exactly what makes you effective at helping our retail clients succeed with Wooqer.
This role will focus specifically on our SMB portfolio — a higher-volume book of smaller retail and QSR accounts. You'll need to be comfortable managing a larger number of relationships with a leaner, more scalable playbook (vs. high-touch enterprise account management), while still being sharp about spotting risk and driving adoption across many accounts at once.
You won't need to already know CS as ...