Customer Success Manager

Voy

📍 GTB Nager, Delhi, India

Full-time Business Operations Specialists

Job Description

About Voy

Voy India, previously EarlyFit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.

We aren’t just a weight loss app; we’re a clinical revolution.

Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the UK, Germany, Brazil and now India through evidence-based, science-led medical care.


What You'll Own ?

  • Own the end-to-end customer journey and experience.
  • Build strong relationships with customers through calls, chats, and WhatsApp.
  • Resolve concerns with speed, empathy, and ownership.
  • Drive customer engagement, retention, and satisfaction.
  • Collaborate with Sales, Operations, a...
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