Job Description
The Opportunity
The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Senior Manager of Customer Success. As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector achieve their desired outcomes and realize the full value of our product. By working closely with customers to understand their grants processes, you will develop and implement strategies to help them achieve their goals, and build strong, long‑lasting relationships with key stakeholders. You will also collaborate with cross‑functional teams to ensure that customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.
Responsibilities
- Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
- Communicate confidently with executiv...