Customer Success Manager, Enterprise (Chinese Speaker)

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.

Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross‑sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.

Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on...