Job Description
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities
- Own overall relationship with assigned customers
- Ensure retention and satisfaction of all assigned customers
- Aid customers with product usage or complains and returns etc
- Own CSAT score
Qualifications
- BE / Btech
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction