Job Description
Job Description
Responsibilities:
- Manage a large portfolio of customer accounts, serving as a trusted advocate to ensure high levels of customer satisfaction, loyalty, and retention
- Proactively identify churn risks and growth opportunities through regular account analysis and customer engagement
- Support customers in maximising the value of their Nearmap investments through targeted guidance, training, and best practice recommendations
- Execute smooth renewal processes and drive expansion opportunities to increase customer lifetime value
- Provide timely, targeted engagement tailored to each customer's unique needs and business objectives
- Conduct territory and account planning to develop and execute strategies that drive customer engagement and retention
- Analyse customer data and metrics to derive actionable insights and inform strategic account decisions
- Act as the voice of the cus...