Customer Success Manager

Senior Customer Success Manager

About the Role

We are looking for a Senior Customer Success Manager to own a portfolio of enterprise customers across North America and LATAM. This role will be responsible for driving onboarding, implementation, adoption, renewals, and expansion while serving as a trusted advisor to customers on Identity Governance and Administration (IGA) initiatives.

Key Responsibilities

Customer Onboarding & Implementation

• Lead end-to-end customer implementations from kickoff through go-live.
• Gather requirements, design solutions, configure the platform, and manage testing.
• Create architecture diagrams and solution designs aligned with customer governance objectives.
• Act as the primary customer-facing owner throughout implementation.

Customer Success & Adoption

• Develop success plans with measurable business outcomes and K...