Customer Success Manager

Zapcom

📍 Bagalur, Karnataka, India

Full-time Business Operations Specialists

Job Description

Job Role

A strategic, client-facing role responsible for growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes

Account farming & revenue growth

·       Identify and pursue upsell and cross-sell opportunities within existing accounts to grow revenue

·       Conduct regular business reviews to surface new needs aligned to client goals

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