Customer Success Manager at First Student
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First Student
📍 toronto, on, Canada
Job Description
Elevate customer relationships as a Customer Success Manager with First Student. This role focuses on retention and growth through strategic account management and operational collaboration.
First Student is seeking an experienced Customer Success Manager to bridge customer needs with internal operations and business development. You will engage with customers to foster relationships and drive contract retention. Looking to elevate customer satisfaction? Strengthen strategies for onboarding and upselling while working closely with cross-functional teams.
Key Responsibilities:
• Support regional growth and customer retention objectives
• Collaborate on account planning and strategy execution
• Develop customer engagement tools and track in Salesforce
• Host regular check-ins and business reviews
• Consult clients to address needs and improve experiences
Requirements:
• Bachelor’s degree or 3-5 years related experience
• 3 years of customer success experienc...
First Student is seeking an experienced Customer Success Manager to bridge customer needs with internal operations and business development. You will engage with customers to foster relationships and drive contract retention. Looking to elevate customer satisfaction? Strengthen strategies for onboarding and upselling while working closely with cross-functional teams.
Key Responsibilities:
• Support regional growth and customer retention objectives
• Collaborate on account planning and strategy execution
• Develop customer engagement tools and track in Salesforce
• Host regular check-ins and business reviews
• Consult clients to address needs and improve experiences
Requirements:
• Bachelor’s degree or 3-5 years related experience
• 3 years of customer success experienc...