Job Description
Elevate customer satisfaction as a Customer Success Manager at Auvik. Lead your team to drive product adoption, retention, and growth while providing hands-on mentorship to ensure customer success.
In this leadership role, you will manage a team of Customer Success Managers focused on Corp IT clients. Your primary responsibilities include enhancing product adoption, safeguarding renewal rates, and maximizing upsell and cross-sell measures. You'll also coach your team to build strong customer relationships and proactively address risks and expansion opportunities.
Key Responsibilities:
• Ensure team meets product adoption and retention goals
• Coach CSMs on identifying customer risks and growth areas
• Develop strategies for upsell and cross-sell initiatives
• Serve as the escalation point for customer concerns
• Collaborate with revenue leaders to design adoption programs
Requirements:
• Proven experience managing a Customer Success team
• Strong backgroun...
In this leadership role, you will manage a team of Customer Success Managers focused on Corp IT clients. Your primary responsibilities include enhancing product adoption, safeguarding renewal rates, and maximizing upsell and cross-sell measures. You'll also coach your team to build strong customer relationships and proactively address risks and expansion opportunities.
Key Responsibilities:
• Ensure team meets product adoption and retention goals
• Coach CSMs on identifying customer risks and growth areas
• Develop strategies for upsell and cross-sell initiatives
• Serve as the escalation point for customer concerns
• Collaborate with revenue leaders to design adoption programs
Requirements:
• Proven experience managing a Customer Success team
• Strong backgroun...