Customer Success Lead for Dental Tech
M
Marea
📍 montreal (administrative region), qc, Canada
Job Description
Drive customer outcomes at Marea as the Customer Success Lead for our dental technology platform. Focus on onboarding, relationship building, and maximizing platform utilization.
Marea seeks a skilled Customer Success Lead to develop and manage the customer experience after implementation. You will be instrumental in ensuring that healthcare practices are effectively onboarded and supported, while also identifying opportunities for product improvement based on user feedback and usage trends.
Key Responsibilities:
• Lead the onboarding process for health practice clients
• Provide training and user guidance for optimal platform use
• Manage customer expectations and answer queries
• Track customer engagement and offer proactive assistance
• Document support activities and feedback comprehensively
Requirements:
• Minimum 2 years in Customer Success or relevant fields
• Familiar with SaaS environments
• Experience with CRM systems and customer interaction ...
Marea seeks a skilled Customer Success Lead to develop and manage the customer experience after implementation. You will be instrumental in ensuring that healthcare practices are effectively onboarded and supported, while also identifying opportunities for product improvement based on user feedback and usage trends.
Key Responsibilities:
• Lead the onboarding process for health practice clients
• Provide training and user guidance for optimal platform use
• Manage customer expectations and answer queries
• Track customer engagement and offer proactive assistance
• Document support activities and feedback comprehensively
Requirements:
• Minimum 2 years in Customer Success or relevant fields
• Familiar with SaaS environments
• Experience with CRM systems and customer interaction ...