Job Description
About Us
Foundey is an embedded product design partner for SaaS and AI startups.
We work closely with founders and product teams, so we’re looking for someone who can help keep client relationships organized, clear, and moving.
This role is about customer success, client communication, and operational follow-through.
You’ll support onboarding, client communication, follow-ups, call notes, internal coordination, and day-to-day customer success. You’ll help make sure clients feel supported, the internal team has the right context, and nothing gets lost between calls, Slack, feedback, and delivery.
Daily responsibilities include:
• Supporting new client onboarding and ongoing communication
• Tracking client needs, feedback, next steps, and open items
• Following up with clients in clear, professional English
• Turning call notes and conversations into organized action items
• Coo...