Customer Success & Implementation Specialist

About DDS Wireless

DDS Wireless International celebrates 38 years as a leading provider of transportation industry solutions. We are an innovative developer of software as a service (SaaS) products and services for the School Buses, Transit and Taxi markets and a market agnostic product called Scheduled Routes. We have a global presence with offices in Vancouver, Redmond, Washington, USA and Oxford, UK.

About the role

DDS Wireless is seeking an experienced and customer-focused professional to join our team as Customer Success & Implementation Specialist. In this role, you will be responsible for all Customer-facing activities and functions which include Customer support for our SaaS products, Customer training, onboarding and driving engagement and retention, supporting account growth initiatives, and ensuring the delivery of high-quality technical support and customer service throughout the entire customer journey. This role requires th...