Customer Success & Growth Manager

Build Meaningful Customer Relationships

• Become a trusted partner throughout the customer journey.
• Conduct proactive outreach, pulse checks, customer reviews, and strategic follow‑ups.
• Build long‑term relationships focused on trust, engagement, and success.
• Advocate for customer needs internally.
• Create memorable customer experiences that drive loyalty and long‑term partnerships.

Drive Customer Success and Retention

• Monitor customer health, engagement trends, platform usage, and adoption metrics.
• Identify churn risks proactively and develop retention strategies.
• Support customers in maximizing value and outcomes.
• Manage escalations and difficult conversations with empathy and professionalism.
• Improve customer engagement and long‑term adoption.

Support Customer Growth Initiatives

• Identify opportunities to increase engagement and account expan...