Job Description
The role
This is a hybrid customer success and operations role, sitting at the centre of customer onboarding, account health, platform configuration, and day-to-day delivery.
You’ll work directly under our co-founder and Head of Customer Success, supporting a growing portfolio of organisations through onboarding, activation, and account health.
Part of the job is execution: making sure accounts are set up correctly, integrations are running cleanly, and nothing falls through the cracks. The bigger part is ownership: being the person who spots a problem and sorts it, without waiting to be asked.
We are an AI-first company. A lot of the manual, repetitive work in this role is on a shrinking trajectory as we build smarter tooling. That’s by design. We want this person’s time to shift progressively toward the work that matters most: building relationships, keeping customers on track, and helping organisations change the way they hire.
What you’ll do
Set up and configure c...
This is a hybrid customer success and operations role, sitting at the centre of customer onboarding, account health, platform configuration, and day-to-day delivery.
You’ll work directly under our co-founder and Head of Customer Success, supporting a growing portfolio of organisations through onboarding, activation, and account health.
Part of the job is execution: making sure accounts are set up correctly, integrations are running cleanly, and nothing falls through the cracks. The bigger part is ownership: being the person who spots a problem and sorts it, without waiting to be asked.
We are an AI-first company. A lot of the manual, repetitive work in this role is on a shrinking trajectory as we build smarter tooling. That’s by design. We want this person’s time to shift progressively toward the work that matters most: building relationships, keeping customers on track, and helping organisations change the way they hire.
What you’ll do
Set up and configure c...