Customer Success Executive

Role Overview

Division: Commercial

Department: Customer Success

Reporting to: Head of Customer Success – Jennifer Dunne

Level:

We are looking for a proactive and customer‑focused Customer Success Executive to join our friendly, ambitious and growing team. This role ensures our clients gain maximum value from their subscriptions to our SaaS products.

You will be the first point of contact for customer queries via our service desk and telephone support line, while maintaining accurate and up‑to‑date information in our CRM systems (Freshdesk and HubSpot). You will also play a key role in onboarding and training new customers, facilitating product enquiries, and supporting light account management activities in close collaboration with the wider Commercial team (Sales & Marketing).

Key Responsibilities

• Deliver excellent customer service and build strong, positive relationships with clients.
• Manage, action and m...