Job Description
About the company
Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools
for booking, marketing, and business operations. We serve salons across
India and the Middle East, and we’re looking for a proactive Customer Support executive to help drive retention, satisfaction, and growth.
What will you do
Own onboarding, activation, and long-term success of salon partners
Train new users on how to use the platform via calls, Zoom, and screen sharing
Track adoption and usage metrics, and take proactive steps to prevent churn
Build relationships with salon owners to identify upsell or referral opportunities
Resolve queries by collaborating with product, support, and sales
Create help do...