Job Description
Customer Success Engineer Tier 2
Department: Customer | Function: Customer Support | Working Pattern: Hybrid
Responsibilities
- Advanced Troubleshooting:
- Handling more complex technical issues that have been escalated from Tier 1.
- In-Depth Analysis:
- Conducting thorough analysis to identify the root causes of technical problems.
- Collaboration:
- Working closely with Tier 1 support and other departments for issue resolution.
- Knowledge Sharing:
- Providing guidance and training to Tier 1 support to enhance their problem-solving skills.
- Documentation:
- Updating and maintaining internal knowledge bases and documentation.
Skills And Experience
- 3+ years of experience or SME/Tier 2 level in similar positions such as technical support, helpdesk...