Job Description
Customer Success Engineer
The Customer Success Engineer (CSE) serves as the technical backbone for Customer Success Managers (CSMs). This pooled, non-billable role provides on-demand technical and strategic support to CSMs, helping them unlock the full value of solutions for customers without replacing Professional Services nor support. The CSE is not assigned to specific customers but addresses escalated issues on a case-by-case basis, fostering knowledge transfer to CSMs to build their self-sufficiency. While the CSE may engage directly with customers when necessary, the CSM remains the primary point of contact.
What You'll Do:
- Provide expert technical guidance to CSMs on strategic tasks, such as unlocking solution value for all Delinea's products except FastPath, facilitating information on integrations and features, and answering in-depth technical questions.
- Assist in resolving stuck support cases, bugs, or feature requests by...