Job Description
About Your Role:
- The Customer Success Associate is the trusted advisor to our customers.
- You will focus on relationship building, proactive outreach and driving value and strategic conversations with our SMB and Mid-Market customers.
These activities will in turn promote overall customer satisfaction, product adoption, retention, renewals, and spend through the platform. The ideal candidate has a history of success driving value based conversations and consulting with customers on strategic approaches to leveraging SaaS products. What You’ll Do:
- Provide industry and platform expertise to help customers derive valuable insights from our product Advise customers on best practices in order to drive maximum value and ROI from the platform Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions E...