Customer Success Associate at Intrado
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Intrado
📍 saint laurent de l'île- 'orléans, qc, Canada
Job Description
Join Intrado as an Associate Customer Success Manager and play a key role in enhancing customer experiences. Focus on product education and building long-term relationships with clients.
In this customer-facing role, you will support onboarding efforts and monitor customer journeys. Your responsibilities will include responding to inquiries, documenting performance trends, and collaborating with various internal teams. Act as a customer advocate to ensure their needs are met and insights are shared for service enhancement.
Key Responsibilities:
• Foster engagement with assigned customers
• Handle customer inquiries and escalations promptly
• Support positive customer experience through established standards
• Identify account growth opportunities and track customer metrics
• Assist in facilitating product onboarding and best practices
Requirements:
• 2+ years of customer-facing experience required
• Bachelor's degree in business or related fields preferred...
In this customer-facing role, you will support onboarding efforts and monitor customer journeys. Your responsibilities will include responding to inquiries, documenting performance trends, and collaborating with various internal teams. Act as a customer advocate to ensure their needs are met and insights are shared for service enhancement.
Key Responsibilities:
• Foster engagement with assigned customers
• Handle customer inquiries and escalations promptly
• Support positive customer experience through established standards
• Identify account growth opportunities and track customer metrics
• Assist in facilitating product onboarding and best practices
Requirements:
• 2+ years of customer-facing experience required
• Bachelor's degree in business or related fields preferred...