Customer Success & Analytics Lead

Team Overview

.This role is responsible for managing the end-to-end customer lifecycle, from onboarding and engagement through to retention and growth. It focuses on building strong client relationships, monitoring customer health, and using data-driven insights to identify risks, opportunities, and actionable recommendations. The role also acts as a key bridge between clients and internal teams, ensuring customer feedback supports product adoption, service improvement, and long-term business success. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Customer Success

Manage end-to-end customer lifecycle (onboarding, engagement, retention)

Serve as primary contact for assigned clients

Build strong, long-term relationships through proactive engagem...

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