Customer Success Account Manager - Principal
M
Microsoft Corporation
📍 Kuala Lumpur, Malaysia, Malaysia
Job Description
**Overview**
The Customer Success Account Manager (CSAM) – Principal is a senior individual contributor responsible for driving customer outcomes, long-term value realization, and sustained consumption across a portfolio of complex and strategically important customers. This role operates with high autonomy, requires strong executive engagement capability, and plays a critical role in shaping customer success strategy and execution.
The role supports Australia-based customers and is required to operate within the Australian timezone, maintaining Australian business hours to ensure effective customer engagement, delivery continuity, and internal alignment.
**Responsibilities**
**Customer Strategy & Outcomes**
+ Own and lead the end-to-end customer success strategy for assigned accounts, aligning Microsoft solutions to customer business priorities, transformation goals, and risk areas.
+ Develop and execute customer success plans that clear...
The Customer Success Account Manager (CSAM) – Principal is a senior individual contributor responsible for driving customer outcomes, long-term value realization, and sustained consumption across a portfolio of complex and strategically important customers. This role operates with high autonomy, requires strong executive engagement capability, and plays a critical role in shaping customer success strategy and execution.
The role supports Australia-based customers and is required to operate within the Australian timezone, maintaining Australian business hours to ensure effective customer engagement, delivery continuity, and internal alignment.
**Responsibilities**
**Customer Strategy & Outcomes**
+ Own and lead the end-to-end customer success strategy for assigned accounts, aligning Microsoft solutions to customer business priorities, transformation goals, and risk areas.
+ Develop and execute customer success plans that clear...