Customer Solutions & Escalations Lead

Pinnacle Group Limited is seeking a Customer Solutions Manager for its Homes Team at Pinnacle Service Families. This full-time role involves overseeing high-profile complaints and escalations, ensuring timely and high-quality responses to families and stakeholders. You will work with the team to provide a consistent customer-focused service while managing requests and maintaining compliance with company policies.

The position offers a hybrid work pattern and a supportive culture dedicated to employee growth and diversity.