Customer Solutions Agent (Digital)

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary

The role includes responding to all communications received from customers via email, SMS and webchat.

Main Duties and Responsibilities

• Maintain a high level of system and process knowledge
• Perform consistently to meet performance standards and daily goals set by the department
• Demonstrate high level of professionalism in response to all customer queries
• Adapt communication style to suit email, SMS and webchat responses
• Ensure a high level of pride is taken in all communications and that all commitments are adhered to
• Be self‑motivated with the ability to work on own initiative or as part of a team
• Any other duties as directed by Management
• Relationship Management – support the organisational position on all business directives
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