Customer Solution Associate, Proficient in English and French

Position open to candidates located in Málaga or Valencia.

Your Challenges And Objectives

• Profoundly understand the potential uses of our platform to fulfill customer needs.
• Collaborate with the account manager to build strong customer relationships by being attentive to their requirements.
• Add value to each customer’s configuration by understanding their specific needs.
• Prioritize assignments and develop a clear vision of their context to keep your workload organized and relevant.

Your Day-to-day Activities

• Meet with account managers to understand the scope and time frames of each assignment.
• Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way.
• Help configure customized Avature solutions by:
• Moving configurations from test environments to production.
• Analyzing and creating relevant re...