Customer Services Rep (Tijuana)

Descripción y detalle de las actividades

• Take incoming patient calls to process payments or provide assistance to patients or insurance representatives regarding patient accounts.
• Follow up on reports of patient calls regarding product returns and verify with Sales Representatives to take the appropriate action based on the outcome of the follow-up.
• Assist in the online chat to take patient payments or provide support in Spanish.
• Handle Protected Health Information (PHI) with the highest level of confidentiality in accordance with HIPAA guidelines.
• Adhere to all internal corporate compliance guidelines, OIG healthcare regulations, government policies, and other payment-related policies.

Experiência y requisitos

• 1-2 years of experience in customer service.
• Experience with health insurance is preferred.
• Attention to detail for information research.
• Sense of urgency.
• Com...