Job Description
£26,569 per annum
Customer Services Coordinator
Location: Ipswich
Hours: 40 hours per week
Salary: £26,569 per annum
You will be the first point of contact for our service users, their families and health providers ensuring that the correct product in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame and agreement. You will key in ensuring a customer experience at this first contact is exceptional.
Responsibilities
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
- Ensuring emergency jobs are actioned by relaying the requ...